Telexar Technologies’ Custom ERP Solution for GTV Courier Services

Telexar Technologies was approached by GTV Courier Services, a prominent courier company operating in Sri Lanka. GTV had been relying on a legacy system to manage its customer records, bookings, and various operational processes. Recognizing the need for modernization and efficiency improvement, GTV sought Telexar’s expertise to develop a customized ERP (Enterprise Resource Planning) system that could streamline their operations and enhance customer service.

Project Objectives

GTV Courier Services faced several challenges with its existing legacy system, including a lack of flexibility and efficiency. Their primary objectives for this project were:
  • Cloud-Based ERP System: Transition from the legacy system to a cloud-based ERP system to ensure scalability and accessibility from multiple locations.
  • Customer Management: Develop modules for managing customer data, allowing easy access to customer information and histories.
  • Booking System: Create a robust booking system to facilitate quick and efficient parcel bookings for both customers and customs.
  • Branch Management: Enable the addition and management of multiple branches/offices within their network.
  • Custom Rate Sheets: Provide the capability to create and customize rate sheets for different services.
  • Custom Pick Charges: Implement customization options for pick-up charges based on specific customer requirements.
  • Discounts for Recurring Customers: Incorporate a discount mechanism for recurring and loyal customers
  • Integration with Third-Party Tracking: Suggest and integrate a tracking option with third-party software to enhance package tracking capabilities.
  • Automate Manual Entry: Streamline the process of manually entering bookings into the service providers’ dashboards (e.g., DHL, FedEx) by integrating a third-party application.

Project Execution

To successfully execute the project, Telexar Technologies followed a structured approach:
  • Fact-Finding Study: Conducted a comprehensive fact-finding study to understand GTV’s existing processes and challenges within the courier service industry. This phase involved interviews, data analysis, and process mapping.
  • Scenario Development: Presented various scenarios to GTV, outlining how the proposed ERP system could enhance their operations and address pain points. This phase helped GTV gain a clear understanding of the project’s potential benefits.
  • Custom ERP Development: Designed and developed a cloud-based ERP system tailored to GTV’s specific needs. This involved creating modules for customer management, booking, branch management, rate sheet customization, and discount management.
  • Third-Party Integration: Integrated a third-party tracking solution to provide customers with real-time package tracking capabilities, improving transparency and customer satisfaction.
  • Automation of Manual Entry: Implemented an automated process for booking entries into service providers’ dashboards, reducing manual errors and saving time. This integration was hosted on Microsoft Azure for reliability and scalability.

Benefits and Results

The successful implementation of the custom ERP system by Telexar Technologies resulted in several significant benefits for GTV Courier Services:
  • Efficiency: The cloud-based ERP system streamlined GTV’s operations, reducing manual work and minimizing errors.
  • Customer Satisfaction: Enhanced customer management and booking systems improved customer service, leading to higher satisfaction levels.
  • Customization: GTV gained the flexibility to create custom rate sheets and pick charges to meet the unique needs of their customers.
  • Discount Management: The system allowed for easy management of discounts, rewarding loyal customers, and encouraging repeat business.
  • Integration: Integration with third-party tracking and automated booking entry reduced operational complexities and improved overall efficiency.
  • Scalability: Hosting the application on Azure ensured scalability to accommodate future growth.
In conclusion, Telexar Technologies’ collaboration with GTV Courier Services exemplifies the successful development and implementation of a tailored ERP solution that transformed an outdated legacy system into a modern, efficient, and customer-centric platform. This project underscores Telexar’s commitment to delivering innovative software solutions that drive operational excellence and customer satisfaction.